Why You Would Love our New Shared Hosting Packages
It’s been an exciting journey so far… For the last four years, we, at FastComet have constantly used customer feedback to iterate on and improve our solutions. But today’s blog post isn’t about nostalgia. Today’s post is to cover exciting improvements that we’re making to what we think is the fastest hosting service around even better.
Our customer-first philosophy has enabled us to continue delivering on our commitment to bringing you – our customers’ peace of mind, allowing you to spend less time optimizing your websites and focus on developing your businesses. Furthering our commitment to providing our customers with premium solutions that simplify their lives, we are excited to announce that we have recently refreshed our Shared Hosting Platform. We’re redefining our business model to move from “hosting provider” to “strategic partner” as you grow your website.
What Does This Mean to You, as a FastComet Customer?
But before we get into the details, we would like to reassure you that all existing shared plans and subscriptions before the actual plan update are automatically grandfathered to their current pricing and infrastructure. If you are already AHOYsting a site on the island of quality shared hosting, we will make sure to get the optimal production rate and an exclusive package of extras for your site – still backed, day and night, by our premium customer support.
What is New?
FastComet is happy to present the new range of web hosting packages and plans to suit everyone – from first-time website owners, right through to those running mission-critical applications and services that need their own high performance dedicated server for a fraction of the price. The new shared hosting plans come with more feature optimized parameters, SSD in RAID 10 for all plans, extremely high-end server hardware, redundant infrastructure, increased RAM, CPU, and speed while enhancing security and much more! Meet the new hosting plans here!
Among the improvements, you’ll find:
- No more “unlimited SSD storage” – customers get dedicated resources and peace of mind. The memory and CPU are guaranteed and disk space is dedicated to you, so they’ll always be available for your use. The specified disk allotment will be listed on the shared hosting page for each web hosting plan offered.
- No storage limitation per type of files you can upload – There are those web host companies that will limit the size or type of files you can upload. For instance, a company might only allow you to upload GIF/JPG files, rather than .PDF files. To further elaborate on that, while others limit you store up to 5 GB of media files, even though you have 30GB of storage space allowed, for example, we pride ourselves on being able to not limit you and give you the liberty to upload your various website-related data as long as it fits your dedicated disk space quota limit.
High-Speed Hosting Rich With Features
Тhe base plan, StartSmart, (previously known as Single Website Package) starts $2.95 per month and provides the headache-proof, yet highly reliable and secure, shared hosting that absolute beginners want – adorned with out-of-the-box add-ons like the Premium Website Builder, free domain name for life, CDN (Content Delivery Network), productivity tools, a plethora of new security features, and 7 days of backups.
The next plan, ScaleRight, (former eCommerce Package) builds on the StartSmart features but caters to smaller creative agencies and already established businesses by offering them additional resources. All the necessary tools required for eCommerce are included (1-year Free GlobalSign Private SSL, Grasshopper Credits, etc.) which makes it ideal hosting for an online store.
In a bid to enhance our offering even further, we are now all set to introduce our newest product offering SpeedUp RocketBooster. SpeedUp combines the power of ScaleRight with white-glove setup, security and performance optimization. It is the perfect solution for those of you that don’t need the expense of a dedicated server, a managed VPS or a managed Cloud Server but more processing power than a normal shared hosting package for a fraction of the cost. So there, our SpeedUp is all set to take the web hosting market by storm as your website is instantly migrated to our exclusive pro servers, which not only feature supercharged hardware but also support fewer users. This empowers your account to automatically access and utilizes 3 times more CPU, IO, and memory, accelerating website speed to the fastest it can possibly go.
The StartSmart, ScaleRight and SpeedUp plans are now called FastCloud, FastCloud Plus and FastCloud Extra, and have kept the same resources as their predecessors. You can read more on the overall change in our FastCloud plans Introduction post.
Get More for Free!
All three new plans – StartSmart, ScaleRight, and SpeedUp – come with the existing features you already know and love (from unmatched uptime and speed to bullet-proof security and daily backups) as well as some powerful new additions, including:
- Up to 3 X RAM & CPU Boost – Supercharged Speed – FastComet’s shared hosting plans run with up to 3 times more server resources that will guarantee the performance of your website when you get peaks in traffic after running marketing campaigns and give you plenty of room for growth. New hosting plans are available with allocations of 2 GB, 4 GB, and 6 GB of RAM to each account.
- Easy-to-use Free Website Builder – Want to build personal or business website on your own, but feel like don’t have enough web Development knowledge? You didn’t need to worry. With our brand new Website Builder integrated module, you can just drag and drop graphical elements and edit texts and pages with a few clicks. FastComet SiteBuilder is premium, easy-to-use, simple drag & drop website builder with 240+ Themes and 40+ Widgets like Image/Video Slider, Image Galleries, Rich Texts, Video, Audio, Service Box, Google Maps, Contact Form, Social Media Buttons and much more!
- SpamExperts – Simply Spam Free – We’ve added the advanced SpamExpert email filter that scans and filters your outgoing email for spam, viruses, phishing, and other email-related attacks by botnets and spammers with 99.98% accuracy. It’s specifically designed to avoid false positives, and it’s continually learning and evolving to protect you from new spamming techniques and threats. The best part is that there isn’t anything you need to set up. SpamExperts works at the domain level to protect all email accounts created with that domain.
- SSL: The New Standard – Encrypted connections have become essential for search rankings and are already required for key features in WordPress. We’ve addressed this new standard by adding SSLs across two of our shared plans. SpeedUp provides one year free GlobalSign SSL, and SpeedUp comes with free forever GlobalSign SSL.
- Free SSL/TLS certificates with Let’s Encrypt – We believe your private data should remain private! All FastComet web hosting accounts have the ability to utilize FREE Let’s Encrypt SSL certificates with just a few clicks in your cPanel. Our state of the art interface handles having your SSL certificate issued as well as renewing it at the required intervals.
- Patchman – Kill Malware and Fix Vulnerable Websites – Patchman continuously scans applications installed in customer accounts, such as WordPress, Drupal & Joomla, to ensure that they are secure from known vulnerabilities. If a vulnerability is found in your application code, you are alerted by email. Patchman will also automatically fix any vulnerabilities using a unique methodology that ensures that your site continues to function properly. If any malware is found in an account, Patchman will automatically quarantine it to ensure your site and visitors are protected.
Creative professionals and businesses, freelancers, business owners, freelancers, entrepreneurs, and developers worldwide can take advantage of high-performance web hosting that is also uniquely optimized for WordPress, and provides the security and speed you need to deploy your websites and web applications. It is available for free on SpeedUp Package.
Ready to experience one of the industry’s most robust shared hosting offerings? Find the Cloud Shared Hosting plan that’s right for you here. If you have any questions, our team is standing by to answer them – and you should always feel free to contact us, we are 24/7 available!
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Elena oversees all Marketing, Product Management and Community efforts for FastComet and is in charge of telling the brand's story. Always pitching, she’ll share the FastComet vision with anyone who’ll listen. Elena helps our customers make the most of their web sites' and focuses on our inbound marketing efforts; everything from developing new online growth strategies, content creation, technical SEO, and outreach within the FastComet community. Her background includes Sales and Customer Relationship development, as well as Online Marketing.
Comments (12)
we should have more space on the database part.
Unfortunately, based on the provided information in this comment and the “we have all this done, and the database use is the same….” one, we cannot identify your account and address in detail the mentioned situations.
On the shared hosting plan your website uses, the resources available indeed are limited, since they are shared between all accounts on the server. Full specifications are available on our sales pages when you go to the full features page for our shared hosting plans.
Even though you can set an unlimited number of databases on your account you cannot exceed the storage size available on the plan, as it is on a shared hosting environment.
As your business grows and your website has a bigger job to do, at some point you need to switch and scale to a web hosting plan that matches your growing needs.
We would like to look into your case in detail and address your concerns, so please contact us via our LiveChat and provide us with your domain name or ticket ID.
Fastcomet is one of the worst hosting provide. Infact they don’t have own servers or datacenter, they are using servers from Linode in Singapore. My few site are hosted with fastcomet and the technical support is really awful. They do not offer any support on chat even the site is down. I need to submit ticket and wait for atleast 24 hours for response. I have really bad experience with FC. But as i have paid the money for entire year I am unable to change right now. but as soon my 1 year is completed the first thing i will do is to move my sites on different host. Do not get trapped by fastcomet.
Hello, Imraan
You are right only for the first fact, but who does not use Linode or any other provider? Even the biggest companies did it, so I am not sure where is the problem. The key point is to use optimized and well-configured servers. About the support – I am current customer of Fastcomet and I can show you (with screenshots) that most of my tickets to their support got asnwered almost instantly. The longest time delay for the answer was about 2-3 hours which was only once and I guess it’s a rare case. It’s weird that you point for a weakness something that they are doing best – their support.
Might be you are getting support properly but not me and can also show screenshots. Most of there replies are usually not relevant to the actual question, may be because they are not having experienced support team. Also, you speaks like fastcomet affiliate/agent.
Hi again Imraan,
We would like to point out that the review author has shared his experience as our client and he is not connected with our company in any way. We were sorry to hear that you have not been satisfied with our services. We appreciate that you have been our customer for a long time and the trust you have put on us. Regrettably, although we do our best to provide our customers with the best customer success, sometimes we fail to exceed those expectations due to various human factors.
Feel free to contact us again if you need further assistance on your project.
Best,
Elena T.
FastComet Team
Hey Atanas,
We really appreciated the positive review! For us, any feedback on improving the experience for our clients – positive or negative – is always useful as long as it’s transparent and honest. We really appreciate the high evaluation of our services and the high level of customer happiness commitment you have put on us. And we’ll do our best to continue to give you the kind of service you deserve.
Best,
Elena T.
FastComet Team
Hi there Imraan,
We were surprised to hear you have not been happy with our services. Our goal is to provide high-quality hosting and deliver optimal performance for your website as well as great customer support. Indeed, there seems to be one former account of yours with domain cluecommerce.com 16/10/2016 which was canceled on 20/10/2016 . However, you have opened a second account with the very same domain name on 26/10/2016 which is active till 26/10/2017 . We can assure you that your case was reviewed in details, as we were able to track your ticket correspondence with our colleagues and would like to address your concerns accordingly.
At the same time, we would like to add clarifications to the points you have raised. With regard to your comment about the slow response in the ticketing communication and answers, you have received from our support team handling your case, it appeared there were a couple of issues that took a longer time to get resolved, but it involved a third-party application and the proper settings had to be checked by both sides.
We want to point out that throughout the whole time we have promptly addressed your requests for assistance via chat and the Helpdesk system. We have used the information you gave us and applied our best efforts to provide a fix for them. Upon each response, we have asked you to verify the results on your end and kept the tickets open in case further assistance is needed.
In regards to the attitude of our team – we are extremely cautious when it comes to client relations and one of the most important aspects for us in terms of company success is customer care. Our optimal goal is to provide high-quality hosting and deliver optimal performance for your website as well as great customer support. All our team members, including technical support and customer service representatives, undergo an extensive and very intensive 3-month training before they start servicing customers, and our team leaders and supervisors review their communication with customers on a daily basis as part of our quality improvement measures. From your ticketing history, we can see that all team members involved were extremely responsive with all of your requests and provided assistance accordingly to the situation. Although we completely understand your frustration, we cannot tolerate the kind of attitude you used to have towards our support team on your tickets naming them with offensive statements.
You have received the full cooperation of our support team in all cases, and after getting your feedback on the issues not resolved to your satisfaction, our team has made it possible to issue a refund for the unused time on your former E-commerce plan.
We care about delivering quality services to our clients and thus we truly hope you would reconsider your cancelation plans and remain a happy FastComet user. If you have further questions or need assistance, we would be happy to help via our official Support channels.
Best regards,
Elena T.
FastComet Team
This is what I am telling, you guys are always in denial mode. I think you people have got training to deny everything and run out of the truth. You people never try to understand customers situation or issues. Its like claiming yourself that you are best in everything. But, you guys are offensive, unsupported and unprofessional. Now, you are questioning my attitude, if you do not provide any support after getting money, what should i do ? Also, please do not write these canned responses claiming that your team is best.
Hello Imraan,
We always appreciate all feedback, good or bad, as it helps us further improve our service. We make every effort to make sure our service is excellent and we regret we have fallen short of your expectations.
Customer satisfaction is of utmost importance to us and we aim to make getting support process as straightforward and fast as possible. We apologize for any ticket delay that might have occurred and we certainly understand your frustration. We are sorry that it took longer than you expected to provide you with the proper information about the issue but some cases require more time for investigation and your ticket was escalated to our senior support team to make sure that this is not a server-related problem. Unfortunately, not all tickets can be solved within a few minutes.
Thank you again for your comments and please do not hesitate to contact us should you have any further queries.
Kind regards,
Elena T.
FastComet Team
FastComet does not work well. I paid for hosting for Unlimited domens. I am allowed to host one domain. For the second domain, you must pay for hosting again. It’s not fair. I asked for a refund on the second day after the purchase. I need hosting for Unlimited domens. They just do not answer. And do not return the money. They are deceivers.
Dear Olga,
My name is Elena and I lead the community efforts for FastComet. I am really sorry to come across this very same negative review of yours over multiple communication channels. I understand that this was caused by an act of an extreme frustration which I believe is not the case anymore. I have personally checked your case, all of your ticket communication, as well as LiveChat transcripts and would like to address your concerns accordingly.
Opposed to your statement that you have not received any reply from us, from the ticketing history, I can see that all team members involved were extremely responsive. What is more, we have made multiple efforts to assist you on how to get started with us, we have even contacted you over the phone to personally on board you as well as to assist you with the addon domain name issues you were experiencing. There were those of our sales representatives that even went the extra mile on dealing with the cPanel of yours in the Russian language it was set.
I can see that the reason for your frustration is that you have thought that hosting an additional website, using our multi-domain name package is a paid service. I can personally assure you that the ScaleRight hosting account you have opened with us, indeed allows you host an unlimited number of domains under a single hosting account at no extra cost. To add any of your existing domains to your FastComet account you simply need to point your domain’s nameservers to FastComet and add the domain as an addon or parked domain in your cPanel account, depending on the content you wish to host on it. However, you must already own the domain names you want to use. If you do not own a domain, you typically want to register (buy) one to use with your hosting. If you want more than one domain name, you will need to register each domain before you can use it.
Despite the initial frustration, I was able to track that you have managed to successfully add your free additional website under your ScaleRight hosting account. We always strive to provide quality service and the best support possible and never intend to let anyone fall through the cracks. If you have further questions or need assistance, our team would be happy to help via our official Support channels – they are 24/7 available. And we truly hope that you would reconsider your cancellation request and remain a happy customer of ours.
Please let us know if there is anything else we can do for you!
Best Regards,
Elena T.
FastComet Team