Employee Spotlight: Veronica M. – The Multitasking Dynamo

Hello, FastComet readers! As October winds down and we’re all leaning into those cozy fall vibes, it’s time for our latest spotlight! This month, we’re introducing someone many of you might already know—Veronica M., one of the key voices behind our phone support and live chat.

Suppose you’ve ever had a question about your service or needed a friendly reminder about an overdue bill. In that case, you’ve spoken with Veronica. She’s one of our lead team members who handles outgoing calls, bringing patience, empathy, and a touch of humor to every conversation. With thousands of calls, Veronica has become a familiar voice to many of you.

Are you curious about the person on the other side of the line? Pour a warm drink, get comfy, and dive into this month’s spotlight. Veronica’s story is full of energy, dedication, and a few surprises!

Veronica, Please Introduce Yourself and Give Us a Sneak Peek Into a Day in Your Life at FastComet?

Hey, I’m Veronica! My days at FastComet always start with my two insistent cats—think meowing with a mission! Once they’re happy and purring, I dive into my day, helping clients with their hosting needs and troubleshooting issues. Seeing a client’s relief when we solve their problem together is rewarding. My “desk must-haves” are pretty simple: coffee (of course!) and the occasional visit from my cats, who think they’re part of the sales team. There’s nothing quite like a client’s relief when their issue is resolved. Every chat or call feels like a small win, which keeps me returning for more!

If Your Workday Were a Movie, What Genre Would it Be, and Who Would Play You?

If my workday were a movie, it’d be a comedy-drama. Working in sales and customer support means I’m constantly shifting gears—one moment, I’m on top of the world after solving a tricky client issue. The next, I’m caught off guard by an unexpected question. It’s a rollercoaster with plenty of laughs and enough suspense to keep things interesting. I’d love to see Anne Hathaway play me—she’s got the humor, charm, and a knack for rolling with the punches, which is a day in the life over here!  

What Part of Your Role Gets You Most Excited?

Honestly? It’s that feeling of “yes, we got this!” when a client’s stress becomes relief. Knowing I helped make their day a little easier and seeing that “thank you” pop up in the chat – that’s what I love. It’s like solving a mini-mystery with each case; there’s never a dull moment. And let’s be honest, it’s nice to work with people who genuinely appreciate the help!

Speed Round:

Pumpkin spice latte, hot cocoa, or apple cider?

Hot cocoa, hands down!

Black cats, friendly ghosts, or playful pumpkins?

Black cats – I’ve got a few of those “furry friends” myself!

Haunted house or escape room?

Haunted house! There’s just something about the thrill of the unexpected.

Favorite spooky emoji?

💀 The classic skull emoji—it just gets the Halloween vibe right!

Trick or Treat! What’s a Fun Fact About You That Most People Wouldn’t Guess?

Most people wouldn’t know this, but I’m a total health food fan… with a big sweet tooth! I find ways to create healthier versions of my favorite desserts. It’s my way of indulging guilt-free, and it’s fun to experiment with new recipes!

When You’re Off the Clock, What’s Your Favorite Way to Unwind?

When I’m off work, fitness is my go-to. I love the energy I get from hitting the gym, and it’s an awesome stress reliever. I also enjoy cooking healthy meals—I’ve got a knack for making veggies taste amazing! It’s all about balance, and working out and cooking keeps my mind and body feeling great.

Veronica, What’s a Personal or Professional Milestone You’re Aiming to Crush This Year?

My main goal this year is to level up my technical skills. The hosting field is constantly evolving, so I want to keep pace and stay ahead of the game. It’s challenging, but it’s all part of keeping things fresh and moving forward in my role.

What Would it Be If You Could Sum Up Your Work-From-Home Experience With a Meme or Hashtag?

Suppose I had to sum up my work-from-home life in a meme. In that case, it’d be something like, ‘Yes, I’m working… kinda… but also running a cat wrestling league and dodging my boyfriend’s “Are you done yet?” looks from across the room.’ Picture me on a client call, cats going full WWE in the background, and a coffee in hand to keep it all together. It’s like ‘multi-tasking queen’ meets ‘Zoom fatigue,’ with just enough gym breaks to keep me (mostly) sane.

Which App or Tech Gadget Can You Not Live Without, and Why?

My phone! It’s my all-in-one connector to the world. Whether for work updates or staying in touch with family and friends, I rely on it constantly. Plus, it helps me keep a good work-life balance, which is everything.

If You Could Work Remotely From Aywhere in the World Where Would You Choose?

Japan, no question! There’s just something magical about the mix of high-tech innovation and serene tradition. I imagine setting up my workspace with a view of cherry blossoms and sipping matcha between chats with clients. Respect and order are significant parts of Japanese culture and resonate with me. It feels like the place where I can balance work and life perfectly. And let’s be honest; I’d probably have to sneak out between calls to try all the excellent sushi and ramen.

What Advice Would You Give Someone Just Starting Their Tech Journey, Veronica?

My advice? Focus on mastering the technical basics and delivering an outstanding customer experience. Knowing the tech inside out is essential, as is being patient and transparent in your communication. Building that trust with clients is necessary, and they’ll remember you for it.

Bonus Twist: If You Could Have Any Superpower to Help You at Work, What Would it Be?

If I could pick any superpower, it’d be mind-reading! It would be helpful to know precisely what people need without them having to spell it all out. Although, let’s be real… with that much power, I’d have to keep my villain arc in check. Oh, the things I’d accomplish! But hey, mind-reading could be the ultimate customer support hack!

And That’s a Wrap…Or Should We Say, A ‘BOO-tiful’ End!

In this month’s spotlight, it’s clear that Veronica is a true asset to the team, bringing warmth, dedication, and a hint of humor to every interaction. From her knack for handling client challenges to her relentless commitment to improving herself and supporting those around her, Veronica is vital to FastComet’s heartbeat. We’re grateful to have her on board and to see her brighten our clients’ days—one conversation at a time.

And speaking of brightening things up, don’t miss out on our Spooktober Deals! This Halloween, you can get Web Hosting with FREE Migration, a Free Domain for Life, and up to 80% off. Head over to our Spooktober Deals page and grab your plan starting at just $1.79/mo with the coupon code SPOOKY80. Don’t let these deals vanish like a ghost in the night!